Stop leaving walk-ins on read.
Turn your waitlist into a
storefront.
Resy is engineered primarily for pre-booked reservations. Bzz is designed to manage high-volume walk-ins, streamline check-ins, and grow average ticket sizes.
Main Dining Room
The Patel Party
Sarah Jenkins
Marcus Cole
SEAR Steakhouse
Waiting Area
Join the Waitlist
Get a buzzer and track your place in line from your phone.
Reserve for Later
Book a table for a future date and skip the wait entirely.
Instant confirmation · Email reminder
Walk-In Value vs. Reservation Booking
Resy focuses heavily on reservation bookings. However, for walk-in traffic and high-volume dining, Resy's backend can lead to host stand bottlenecks due to the number of clicks required to run the waitlist.
Bzz optimizes check-ins for high-volume walk-ins. When guests join the waitlist, Bzz presents them with a visual menu showing your featured items, cocktails, or events, encouraging orders before they sit down.
Resy Shortfalls
- Host Stand Bottlenecks: Operators report that managing high-volume walk-ins in Resy requires a high number of manual clicks, slowing down hosts during peak periods.
- No In-Wait Promotions: Resy is not designed to capture guest interest while they wait. Guests cannot view menu items or specials through the waitlist notifications.
- Reservation-Centric design: Walk-in waitlists and queue engagement tools are treated as secondary to long-term reservation bookings.
Bzz Benefits
- Menu Upselling: Let waiting guests browse a visual specials menu on their phones, helping to increase spend per head during peak hours.
- Dynamic Media Features: Showcase high-quality photos or banners for appetizers, drinks, and merchandise directly on the queue tracking page.
- Walk-In Optimization: A simple, fast check-in flow designed for restaurants to manage, seat, and communicate with walk-ins without friction.
Your guest opens Bzz and is primed for an upsell - in under 30 seconds.
No app downloads. No hardware. Just scan, wait, and buy - all inside the browser your customers already have.
Scan & Check In
Guests scan a QR code at the door to enter their name, party size, and seating area preference instantly.
Real-Time Tracker
The guest sees exactly where they are in line and their live estimated wait time, removing arrival anxiety.
In-Wait Marketing
While they wait, target them with highly profitable appetizer specials, drink promotions, or flash menu deals.
Web Buzzer Alert
Trigger an instant browser notification, audio chime, and physical device vibration the second their table is ready.
Give accurate wait times, every time.
Bzz tracks your historical data and current capacity to allow you to give guests a reliable wait estimate every time, reducing walk-aways.
No apps to download. No hardware to buy.
Guests check their status in real-time via their phone's browser. No unhygienic and fiddly pager systems.
Turn Idle Wait Times into High-Margin Revenue.
Your customers are already staring at their phones while they wait. Bzz puts your specials, loyalty offers, and promotions right in front of them — turning dead wait time into your highest-margin sales channel.
Comparison
| Feature | Bzz | Resy |
|---|---|---|
| App-Free Guest Experience | Yes (Runs instantly in mobile browser via QR/NFC) | ❌ No (Promotes Resy consumer app download) |
| In-Wait Marketing & Banners | Yes (Custom drink, appetizer, and retail promotions) | ❌ No (SMS notifications only) |
| Pre-Seating Ordering/Links | Yes (Direct links to order/upsell flows) | ❌ No |
| Yes (Calculated dynamically using historical queue stats) | Limited (Requires manual host updates) | |
| Interactive Floor Plan Editor | Yes (Full layout editor with status tracking) | Yes |
| Table Status Tracking | Yes (Available, Seated, Cleaning statuses) | Yes |
| Two-Way Guest Chat | Yes (Live in-app chat with read receipts) | ❌ No (One-way SMS/email alerts only) |
| Persona-Targeted Offers | Yes (Group guests into personas & auto-serve tailored promos) | ❌ No (One-size-fits-all guest messaging) |
| Shareable Spot Access | Yes (Guests share a live status link with their whole party) | ❌ No |
| No Phone Number Required | Yes (No phone, no app account — zero PII stored) | ❌ No (Requires phone number / guest account) |
| Web Buzzer Notifications | Yes (Instant browser chimes & vibrations — no SMS fees) | SMS only |
| POS Stack Independence | Yes (Works alongside any POS system) | Yes |
| Pricing Structure | Flat-rate concurrent slots (Zero per-cover fees) | High monthly subscription tiers |