LRS Butler XP troubleshooting
LRS Butler XP: Pagers Not Responding and Programming
The Butler XP is LRS's push-button transmitter for staff and service paging. When pagers stop answering, it is nearly always a battery or a number/system-ID mismatch.
Pagers not responding to the Butler XP
- 1
Check the pager is on
A powered pager flashes an icon at the top of its screen every few seconds. No icon: replace the battery.
- 2
Check the Butler XP batteries
If the beep is enabled, it beeps and lights up when a button is pressed.
- 3
Find the pager's number and system ID
Take the pager battery out and put it back. On boot the C1 field shows the system ID in brackets, then the pager number. "C1: [1] 101" is pager 101 on system ID 1.
- 4
Make sure the Butler XP is programmed to match
Same pager number and same system ID, set in the configuration utility (below).
What is your LRS fleet costing you each year?
The numbers below are rough estimates. Change them to what you actually pay.
Estimated yearly cost
$514
$124 hardware + $390 staff time
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By Michael Estephanous, Head of Customer Success · Updated
Programming the Butler XP
You need LRS's Butler XP Programming Kit: the Butler Configuration Utility software and a mini-USB cable. Ask your LRS representative if you don't have it.
1.Remove the battery door and batteries
Then connect the mini-USB cable between the Butler XP and your computer.
2.Open the Butler XP Configuration Utility
Set the programming features and messages you need.
3.Click "Update Butler"
A message confirms when programming is complete. Repeat for each Butler XP.
Renumbering pagers or putting them in groups
Pagers ship programmed. To change them, connect the Butler XP to the computer as above.
1.In the utility, open Tools > Program Pagers
Choose the pager's main number and any groups.
2.Take the battery out of the pager and put it back
Then click Program. The pager answers with a series of beeps.
3.For group paging, tick the group paging box
Select the group number as the pager number, then Update Butler.
Repage and the magnet
Repage resends a page until someone answers. Turn it on in the utility and set a repage time of 10 seconds or more.
1.Cancel a repage
Hold the round magnet at the button end of the pager over the "Press for service" area for about a second. The Butler XP beeps to confirm.
Symptom → likely fix
- No icon flashing on the pager screen
- Pager is off or the battery is dead. Replace it.
- Butler XP doesn't beep or light up
- Replace its batteries (if the beep is enabled in the utility).
- Pager is on but ignores the button
- Pager number or system ID doesn't match the Butler XP programming. Read both from the boot screen.
- Pages keep repeating
- Repage is on. Swipe the pager magnet over "Press for service".
Pagers drop out in some parts of the room? Estimate how far your system really reaches with the pager range checker.
Sources
Steps are taken from LRS's own documentation. Button sequences can change between hardware revisions, so check the manual that came with your unit if a step doesn't match. Bzz is not affiliated with LRS.